Title: Socio-Cultural Design of Banking Systems in the Arab Region

Speaker: Ms. Nouf Almobarak, TA, Software Engineering Department, CCIS, KSU

Synopsis:

This research project investigates multilingual user interfaces designed for banking systems in the Arab Region. In this region, Arabic is the native language; however a plethora of expatriates reside in the region who speak different languages. Three modes of banking interactions are examined in the local context; internet banking, automatic teller machines (ATMs), and mobile banking (MB). Reflections on interaction design for the three modes of banking illuminates the culture-orientated design considerations for banking interactions and demonstrates how users, in this case bank customers, shape technological changes and influence interface design.

The contribution of this research is threefold. Firstly, gain an insight into socio-cultural design requirements and human factors for designing and developing banking interfaces; secondly, an exploratory survey of interface design considerations in the three modes of banking with a focus on multilingual aspects of the design; and finally, distil the findings into design recommendations for socio-cultural aspects that are relevant to the context of banking interactions in the Arab Region. 

Research Team Members: